Terms & Conditions
Introduction
Welcome to TeslaNeckPillows.com. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing our website and purchasing our products, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully.
Definitions
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Company: Refers to the business offering Tesla Neck Headrests.
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Products: Refers to the Tesla Neck Headrests and any other products offered on our website.
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Website: Refers to the company’s website.
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User/Customer: Refers to any individual or entity accessing our website or purchasing our products.
Acceptance of Terms
By accessing our website and purchasing our products, you accept and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree to these terms, please do not use our website.
Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the website following the posting of changes constitutes your acceptance of such changes.
Use of Website
• You agree to use our website for lawful purposes only.
• You must not use our website in any way that may damage, disable, overburden, or impair the website or interfere with any other party’s use and enjoyment of the website.
• You must not attempt to gain unauthorized access to any portion of the website or any other systems or networks connected to the website.
Product Information and Pricing
• We strive to ensure that all product information, including descriptions, images, and prices, is accurate. However, errors may occur, and we reserve the right to correct any errors or inaccuracies and to change or update information at any time without prior notice.
• Prices for our products are subject to change without notice. We reserve the right to modify or discontinue products at any time.
Orders and Payment
• All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion.
• Payment must be made in full at the time of order. We accept various forms of payment as indicated on our website.
• You agree to provide current, complete, and accurate purchase and account information for all purchases made on our website.
Order Acceptance
Submission of an order does not constitute acceptance of the order. An order is considered accepted only after payment has been successfully processed and the order has been approved for fulfillment. We reserve the right to refuse or cancel any order for reasons including, but not limited to:
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Suspected fraud
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Pricing or inventory errors
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Inability to fulfill the order
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Suspected abuse of our services
If an order is canceled before shipment, a full refund will be issued.
Shipping and Delivery
• We aim to process and ship orders promptly. Shipping times may vary depending on your location and product availability.
• We are not responsible for delays caused by shipping carriers or any other circumstances beyond our control.
Customer Responsibilities
Customers are responsible for:
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Providing accurate billing and shipping information.
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Monitoring shipment tracking once it becomes available.
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Responding promptly to any requests made by the shipping carrier.
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Ensuring the delivery address is capable of receiving packages.
Failure to fulfill these responsibilities may result in delayed or unsuccessful delivery.
Shipping Origin Disclosure
To maintain efficient fulfillment and avoid extended delays, orders may be shipped from either our U.S. processing location or our overseas manufacturing facility, depending on inventory availability and product type. This includes customized orders and items produced on demand. Product quality, materials, and specifications remain consistent regardless of the shipping origin.
For detailed information on Shipping and Delivery, see our Shipping Policy.
Returns and Refunds
• We want you to be completely satisfied with your purchase. If you are not satisfied, please refer to our Refund Policy for information on returns and refunds.
Force Majeure
We shall not be liable for any failure or delay in performance resulting from events beyond our reasonable control, including but not limited to:
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natural disasters
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severe weather
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labor shortages
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supplier delays
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pandemics
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government actions
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customs delays
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carrier interruptions
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wars
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cyberattacks
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utility outages
Limitation of Liability
To the fullest extent permitted by law, TeslaNeckPillows.com shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from:
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The use of our website
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The purchase or use of our products
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Shipping delays
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Carrier-related issues
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Loss of profits
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Loss of data
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Business interruption
Our total liability shall never exceed the purchase price paid for the product giving rise to the claim.
Color Matching Disclaimer
While the vegan materials are high-quality, perfect color matching with the interior is not guaranteed.
Vehicle Compatibility
While our products are designed to fit Tesla vehicles listed on our website, customers are responsible for purchasing products compatible with their specific vehicle model and year.
We are not responsible for purchases made for incompatible vehicles when compatibility information is clearly stated.
Product Usage Disclaimer
Our products are aftermarket comfort accessories designed to improve seating comfort.
Customers are responsible for ensuring proper installation and use.
TeslaNeckPillows.com shall not be liable for injuries, vehicle damage, or losses resulting from misuse, improper installation, modification, or unintended use of our products.
Intellectual Property
• All content on our website, including text, graphics, logos, images, and software, is the property of the company or its content suppliers and is protected by intellectual property laws.
• You may not reproduce, distribute, modify, or create derivative works of any content on our website without our express written permission.
Trademark Disclaimer
TeslaNeckPillows.com is an independent retailer of aftermarket automotive accessories and is not affiliated with, endorsed by, sponsored by, or authorized by Tesla, Inc.
Tesla®, Model S®, Model 3®, Model X®, Model Y®, Cybertruck®, Roadster®, and related trademarks are used solely to identify vehicle compatibility.
Dispute Resolution
Before initiating a chargeback, lawsuit, or other legal proceeding, customers agree to first contact Tesla Neck Pillow LLC and allow us a reasonable opportunity to resolve the issue.
Payment Disputes & Chargebacks
Customers agree to contact us before initiating a payment dispute or chargeback whenever possible.
We reserve the right to provide payment processors, financial institutions, and dispute resolution agencies with all relevant documentation, including:
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Order confirmations
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Shipment records
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Tracking information
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Delivery confirmation
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Communication history
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Photographs supplied by shipping carriers
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to resolve payment disputes.
Severability
If any provision of these Terms is determined to be unenforceable, the remaining provisions shall remain in full force and effect.
Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, and Refund Policy, constitute the entire agreement between the customer and TeslaNeckPillows.com
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of North Carolina, without regard to its conflict of law principles.
Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Tesla Neck Pillows
By using our website and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.