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Refund Policy

Overview

At TeslaNeckPillows.com we want you to be completely satisfied with your purchase of Tesla Neck Headrests. If for any reason you are not satisfied, we offer a hassle-free refund policy to ensure your peace of mind. Please read the following policy carefully to understand your rights and obligations regarding returns and refunds.

 

Before Requesting a Chargeback

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We are committed to resolving issues quickly and fairly. Before initiating a chargeback or payment dispute with your bank or payment provider, we ask that you contact us first at contact@teslaneckpillows.com so we have an opportunity to resolve the issue.

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Eligibility for Refunds

 

To be eligible for a refund, the following conditions must be met:

 

  • The product must be returned within 14 days after you receive it.

  • The product must be unused and in the same condition that you received it: Due to hygiene reasons, we cannot accept returns of items that have been used without the included protective materials. Our neck pillows come packaged in a breathable fabric bag that allows you to test and experience the product without direct skin contact. If tested with the fabric bag on, the pillows can be returned within 14 days.

  • The product must be in its original packaging, including all accessories and documentation.

  • Products must not show signs of misuse, abuse, alteration, or damage caused after delivery.

  • Proof of purchase, such as a receipt or order confirmation, must be provided.

 

Non-Refundable Items

 

  • Products that have been used or damaged by the customer.

  • Products not in their original condition or packaging.

  • Products returned more than 14 days after the purchase date.

  • Products ordered with custom lettering.

  •  Gift cards

  • Products damaged by misuse or improper installation

  • Shipping charges (unless required by law)

 

Return Process

 

1. Initiate a Return: Contact our customer service team at contact@teslaneckpillows.com​ to initiate a return. Please provide your order number and reason for the return.

2. Receive Return Address: Our customer service team will provide you with a Return Address and instructions on how to return the product.

3. Ship the Product: Securely pack the product in its original packaging and include all accessories with your order number or copy of your receipt. Ship the product to the address provided by our customer service team.

4. Inspection and Refund: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Note: Financial institutions may require additional time before the refund appears in your account. TeslaNeckPillows.com has no control over bank processing times after a refund has been issued.

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Return Authorization

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Returns sent without first contacting TeslaNeckPillows.com may experience delays in processing or be refused.

Customers must obtain return instructions before shipping any product back.

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Cancellations & Changes to Existing Order

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Unfortunately, we’re unable to cancel an order after it’s been placed, All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees which include labor and raw material. Therefore, If you placed an order by mistake or have changed your mind, you’re welcome to use our returns process to send it back for a refund. We’re here to assist if you have any questions or need help with the return.

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Refused or Unclaimed Packages

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Packages shipped within the United States that are sent back to us because they are either refused or unclaimed are subject to a 20% restocking fee. Shipping fees are non-refundable and will be deducted from the merchandise refund.

 

Return Shipping

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Unless the item is confirmed by TeslaNeckPillows.com to be defective or shipped incorrectly, customers are responsible for return shipping costs.

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We recommend using a trackable shipping service, as we cannot issue refunds for returns that are lost in transit.

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Shipping Costs

 

• You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

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Carrier Delivery Issues

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Once an order has been transferred to the shipping carrier, delivery is handled by the carrier.

TeslaNeckPillows.com is not responsible for:

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  • delivery delays

  • missed delivery attempts

  • address correction requests

  • customs processing

  • carrier routing decisions

  • theft after confirmed delivery

  • delays caused by failure to provide requested delivery information

  • We will gladly assist customers by working with the shipping carrier whenever possible.

 

Lost Packages

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If tracking shows a shipment has been delivered, TeslaNeckPillows.com reserves the right to request customers to:

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  • Verify the shipping address

  • Check with household members

  • Check with neighbors

  • Contact the shipping carrier

  • Provide additional information necessary for an investigation

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Refunds will not be issued solely because a customer claims non-receipt when the shipping carrier has confirmed delivery unless otherwise required by law.

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Damaged or Defective Products

 

If you receive a damaged or defective product, please contact us immediately at contact@teslaneckpillows.com​. We will arrange for a replacement or refund at no additional cost to you.

 

Exchanges

 

Exchanges are available only for products confirmed by TeslaNeckPillows.com to be defective or damaged upon inspection. Personalized products cannot be exchanged unless the defect is determined to be manufacturing-related.

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Partial Refunds

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Partial refunds may be issued when:

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  • Products are returned incomplete

  • Products are returned with missing accessories

  • Products are returned damaged beyond normal inspection

  • Products arrive with excessive wear, inconsistent with a 14-day evaluation

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Returned Shipments

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If a shipment is returned to us because:

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  • Delivery was refused

  • The address was incomplete

  • Required carrier information was not provided

  • Customs information was not supplied

  • The shipment was unclaimed

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Customers may choose either:

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  • Reshipment (shipping charges may apply), or

  • A refund in accordance with this policy.

 

Fraud Prevention

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TeslaNeckPillows.com reserves the right to deny refund requests involving fraudulent activity, abuse of the return policy, or claims that cannot be reasonably verified.

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Contact Information

 

If you have any questions about our refund policy, please contact us at:

 

TeslaNeckPillows.com

contact@teslaneckpillows.com​

 

By placing an order, you acknowledge that you have read and agree to this Refund Policy, our Shipping Policy, and our Terms & Conditions.

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