Shipping Policy
At TeslaNeckPillows.com, we strive to provide efficient and reliable shipping for all our customers. Each of our Tesla Neck Pillows is made to order, ensuring the highest quality and customization for your needs. This Shipping Policy outlines our shipping practices, delivery times, and other important information regarding the shipment of our Tesla Neck Headrests.
Free Shipping in the US
We are pleased to offer free standard shipping on all orders within the United States. No minimum purchase is required to qualify for free shipping.
Processing Time
• Orders are typically processed within 2-3 business days (Monday-Friday, excluding holidays) after payment is received.
• You will receive a confirmation email with your tracking number once your order has been shipped.
Shipping Origin Disclosure
To maintain efficient fulfillment and avoid extended delays, orders may be fulfilled from our U.S. processing facility, our overseas manufacturing facility, or another authorized fulfillment partner, depending on inventory availability, production requirements, and shipping efficiency. This includes customized orders and items produced on demand. Product quality, materials, and specifications remain consistent regardless of the shipping origin.
Custom Lettering Orders
Orders that include custom lettering require additional handling and production time. Because these pillows are personalized, both shipping and delivery times may be longer than our standard processing and delivery estimates. While we aim to ship all orders promptly, please allow extra time for the customization process. You will still receive a tracking number once the order is shipped.
We appreciate your patience as we create a custom product just for you.
Delivery Time
• Estimated Delivery Time: 7-24 days
Delivery estimates are not guaranteed and may vary due to customs processing, carrier delays, weather, holidays, or other circumstances beyond our control.
International Shipping
At this time, we deliver worldwide to 195 countries.
Packaging Note
To minimize shipping costs and reduce environmental impact, our Tesla Neck Pillows are shipped using compact, eco-friendly packaging.
Because the pillows are compressed for transit, they may appear slightly deformed or creased upon arrival.
This is completely normal — the high-quality memory foam will expand to its intended shape within a few days of use as the pillow breathes and adjusts to your environment.
This does not affect the comfort, performance, or durability of the product in any way.
Tracking Your Order
Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this tracking number to check the status of your delivery through our shipping carrier’s website.
Additionally, customers can check their order status and tracking updates by logging into their account on our website using the email address provided during checkout.
Customers are responsible for monitoring the tracking information and responding promptly to any requests from the shipping carrier to help ensure successful delivery.
Shipping Address
Customers are responsible for verifying that the delivery address can receive packages and for providing any information required by the shipping carrier to complete delivery.
Carrier Delivery Requirements
In some cases, shipping carriers may require additional information before a package can be delivered. This may include, but is not limited to:
• Gate or access codes
• Apartment, suite, or building entry information
• Business delivery instructions
• Address verification or corrections
• Government-issued identification or customs information
• Other information requested by the shipping carrier to complete delivery
Customers are responsible for providing any requested information directly to the shipping carrier in a timely manner.
Failure to provide the requested information may delay delivery, result in a failed delivery attempt, or cause the shipment to be returned.
Business Deliveries
Customers shipping to commercial or business addresses are responsible for ensuring that the location is able to receive deliveries during normal business hours and for providing any delivery instructions requested by the shipping carrier.
Lost or Damaged Packages
Once an order has been accepted by the shipping carrier, the shipment is under the carrier’s control.
Tesla Neck Pillow LLC is not responsible for delays, missed delivery attempts, address correction requests, customs processing, carrier routing decisions, weather events, theft after delivery, or other issues that occur while the shipment is in the possession of the shipping carrier.
We will gladly assist customers by communicating with the shipping carrier whenever possible; however, final delivery decisions are made solely by the shipping carrier.
Tracking & Carrier Communication
Once tracking information becomes available, customers are responsible for monitoring their shipment and responding promptly to any requests made by the shipping carrier.
Tesla Neck Pillow LLC cannot modify shipping carrier requirements, delivery procedures, routing decisions, or delivery instructions once the carrier has accepted a shipment.
Undeliverable & Returned Shipments
If a shipment is returned because:
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The shipping address is incorrect or incomplete,
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Required delivery information is not provided,
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customs or identification requirements are not fulfilled,
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Delivery is refused,
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or the shipment is otherwise deemed undeliverable by the shipping carrier,
we will contact the customer after the returned shipment has been received.
Customers may then choose to:
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Have the order reshipped (additional shipping charges may apply), or
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Receive a refund in accordance with our Refund Policy.
Order Cancellations & Refunds After Shipping
Once an order has shipped, it cannot be canceled or refunded until it is returned and received back in accordance with our return policy. For full details on returns and refunds, please visit our Refund Policy.
Delays
While we strive to meet our stated delivery times, there may be delays due to circumstances beyond our control, such as inclement weather, natural disasters, or carrier delays. We appreciate your understanding and patience in such situations.
Contact Information
If you have any questions or concerns about our shipping policy, please contact us at:
Tesla Neck Pillows
We are committed to providing you with the best possible shopping experience and are here to assist you with any shipping inquiries. Thank you for choosing TeslaNeckPillows.com for your Tesla Neck Headrest needs.